Delete your Tujuvia account
You can delete your Tujuvia account and everything saved in it at any time. There are two ways to do it. Deleting cannot be undone.
Option 1: In the app (instant)
- Open Tujuvia and sign in.
- Tap the You tab.
- Tap Delete account, then confirm.
Your account is deleted immediately and you are signed out.
Option 2: By email (no app needed)
If you no longer have the app or cannot sign in, email aiman@iteratis.my with the subject "Delete my Tujuvia account". Send it from the email address on your account, so we can confirm it is yours. We delete the account and reply within 30 days, usually much sooner.
What is deleted
- Your account: name, email address and sign-in details.
- Your profile photo.
- Everything you saved: links, the post content fetched from them, matched places, notes and manual places.
- Your collections and trip plans.
- Your plan and usage records.
What is kept, and for how long
- Backups: deleted data can remain in our hosting provider's encrypted backups for up to 30 days until they roll over. Backups are never used to restore a deleted account.
- Public place records: shared venue listings (a café's name, address and hours) are not personal data and may stay in our place directory. Nothing links them to you.
- Purchase records: Google Play keeps its own record of any subscription you bought, under Google's privacy policy.
Subscriptions
Deleting your account does not cancel a Plus or Pro subscription. Cancel it first in Google Play → Subscriptions, or you will keep being billed.
Only want some data removed? You can delete individual saves and collections in the app, or email us and we will remove specific data without closing the account. See the privacy policy for more.